Here are the questions our customers ask most often. If you don’t find your answer below, our customer care team is always happy to help.
Are all your timepieces authentic?
Yes. Every timepiece is 100% authentic and comes with an official Certificate of Authenticity and warranty card. We stand fully behind the quality and genuineness of every product we sell.
Do your watches come with a warranty?
Absolutely. Each watch is covered by a 2-year international limited warranty against manufacturing defects. The warranty details are included with every purchase.
How do I know which size or model is right for me?
Each product page includes detailed specifications, including case diameter, lug-to-lug measurement, thickness, and strap size. If you’re unsure, please contact us — we’re happy to provide personalized recommendations based on your wrist size and style preference.
Can I track my order?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your shipment in real time. You can also use our Track My Order page.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as other secure payment options displayed at checkout. All transactions are encrypted and processed through PCI-compliant gateways.
Can I cancel or modify my order?
Orders can be modified or canceled within a short window after placement, provided they have not yet entered the shipping process. Please contact us as soon as possible at sales@ruggedrigz.com if you need to make changes.
What if my watch arrives damaged?
Please contact us within 48 hours of delivery with photographs of the damage and your order details. We will arrange a full refund, replacement, or repair at no additional cost, including return shipping.
Do you offer gift wrapping?
Every order is shipped in our signature presentation box, ideal for gifting. Personalized gift messages are available free of charge — just add your note at checkout.
How should I care for my watch?
We recommend wiping your watch gently with a soft cloth after each wear, avoiding direct contact with perfumes and harsh chemicals, and servicing it professionally every 3–5 years to maintain accuracy and water resistance. Detailed care instructions are included with every purchase.
Are your watches water-resistant?
Water resistance varies by model and is clearly indicated on each product page. Please note that water resistance is not permanent and should be checked periodically, especially before exposing your watch to water.
How can I contact customer service?
You can reach us via email at sales@ruggedrigz.com, through the contact form on our Website, or by messaging us on our official Facebook page. Our team typically responds within 24 hours on business days.
